Unable to play selected streaming track

Explanation:

Sometimes a Lightning device may be unable to obtain the address of your selected track from a streaming service provider if there is an interruption in your connection or an interruption of the service itself, or if the streaming account login stored in Lightning DS has expired. 

Solution:

  1. Turn off your AURALiC streaming hardware and reboot it by unplugging and replugging the power cord. (The physical connection, not just restarting via the power command or switch.) 
  2. Please try to log off and log into your streaming account on Lightning DS and add the tracks you want to play to the Lightning device queue again.
Have more questions? Submit a request

Comments

Powered by Zendesk