Unable to connect to selected network. The network gateway is unreachable


Lightning device can not connect to your selected network because the network gateway is unreachable. 


  • If 'PING' function has been disabled within your network or disabled on gateway, please make sure it has been enabled as it is required for Lightning device to detect the gateway connectivity.
  • If you have used a manual IP setting, please make sure you have input the right gateway address.
Have more questions? Submit a request


Powered by Zendesk