Explanation:
The track you are trying to play is physically no longer available for playback. It means the music file has been deleted, moved or renamed.
Solutions:
- If you are using Lightning Server, please go to Music Library setting page, click 'Rescan' to let Lightning Server recreate the index of your music library. After the index is created successfully, select 'Refresh Cache' if it does not start automatically so the Lightning DS can update the album information stored on your iPad.
- If you are using 3rd party UPnP/DLNA Server, please proceed a rescan on your server management software, then select 'Refresh Cache' if it does not start automatically so the Lightning DS can update the album information stored on your iPad.
Comments
6 comments
After firmware update to 10.1 I get this error message when trying to play a Tidal playlist in random mode. I have tried:
- rescanning and re-indexing lightning server.
- pull power plug on device Aries G1
- log off and log in to Tidal account
All to no avail. Playing in straight mode works ok.
Same here. Aries G1 streaming Qobuz. Worked fine until 3-4 days ago
I have the same problem!!! What can I do now?
“After firmware update to 10.1 I get this error message when trying to play a Tidal playlist in random mode. I have tried:
- rescanning and re-indexing lightning server.
- pull power plug on device Aries G2.1
- log off and log in to Tidal account
All to no avail. Playing in straight mode works ok. ”
I got same problem on my Altair G1 and Auralic has answered my request yesterday which is a a long and complicated article. In short , there is a compatitbilty issues on new firmware. They are asking us to send them feedback and then they will fix it all in one go next update.
I will commend them for their sense of responsibility and willingness to solve problems.
However, it is difficult to imagine that Auralic, as a leading technology company, would make a major update without thorough testing beforehand.
Currently, it appears that almost all old users are experiencing issues. They also did not proactively and immediately publicize the issue, only responding to our queries. This is far from ideal.
After “automatic” firmware update, i can't even play songs in my ssd and i formatted my 2T ssd , delete all old playlist, uninstall app and clear cache etc. It cost me few days to do all above and then i found that its firmware issue.
As a fans and customer , it really disappoint me.
So what is happening to fix this? The silence is deafening!
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